How We Protect Your Account & Payment Data
Your privacy is built into every part of 9uu. When you open an account with us, your personal details, deposit history and gaming activity stay encrypted and secure...
What Information We Collect & Why
When you register with 9uu, we collect your name, email, phone number and address to verify your identity and prevent fraud. Your deposit method—whether JazzCash, Easypaisa, SadaPay or Raast—is recorded to process payments and track your account balance. We also log your login times, device type and browser data to detect unauthorised access and maintain platform stability. Game activity, including stakes placed
and winnings, is stored to calculate your account balance and generate withdrawal records. This data is processed under Pakistani data-protection principles where local law permits, and we never sell your information to third parties.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Questions & Data Requests
Email Support
Send us a privacy concern or data-access request at [email protected]. We respond within 48 hours during weekdays and confirm receipt of your enquiry immediately.
Live Chat
Chat with our support team through your account dashboard. They can explain how your data is used and escalate requests to our data officer if needed.
Account Settings
View and update your personal details, phone number and email directly in your account settings. Changes take effect instantly on your profile.
Privacy Credibility & Our Commitment
Encryption Standard
We use 256-bit SSL encryption on all deposit flows involving JazzCash, Easypaisa, SadaPay and Raast, matching international banking standards for...
No Third-Party Sales
Your gaming data and payment history are never shared with marketing firms, data brokers or external analytics companies without your...
Fraud Detection
We monitor account activity for unusual login patterns and unauthorized withdrawals, flagging suspicious behaviour and notifying you via email within...
Data Retention Policy
Account records are kept for seven years after closure to comply with financial audit trails. You can request earlier deletion...
Withdrawal Verification
Every withdrawal triggers identity re-verification to confirm you control the receiving JazzCash, Easypaisa, SadaPay or Raast wallet before funds transfer.
Regional Compliance
Our privacy practices align with Pakistan's data-handling expectations and international best practices where applicable to your account jurisdiction.
What This Privacy Policy Covers
| Account Registration | How we collect and verify your name, email, phone, address and identity documents during signup. |
|---|---|
| Payment Processing | How your JazzCash, Easypaisa, SadaPay and Raast transaction data is encrypted, stored and reconciled. |
| Gaming Activity Logging | How we record your bets, wins, game sessions and account balance to prevent fraud and calculate payouts. |
| Device & Access Data | How your device type, IP address, browser and login history help us secure your account from unauthorized use. |
| Support Communications | How we store chat logs and emails between you and our support team to resolve disputes and improve service. |
| Data Deletion Rights | How you can request deletion of your data after account closure, subject to legal and financial audit requirements. |
| Policy Changes | How we notify you of updates to this privacy policy and what your options are if you disagree with changes. |
Privacy Features Built Into Your Account
Encrypted Dashboard
Your account homepage uses end-to-end encryption. No one at 9uu can see your balance or transaction history without logging in as you.
Payment Method Privacy
Your JazzCash, Easypaisa, SadaPay or Raast account details are tokenized. 9uu never stores your full wallet credentials—only a secure reference.
Login Alerts
Every login from a new device triggers an email confirmation. You can see all active sessions and log out remotely from your account.
Withdrawal Hold
You can place a temporary hold on withdrawals to prevent accidental transfers. Re-enable withdrawals anytime via email verification.
Activity Export
Download a full record of your deposits, withdrawals, bets and winnings as a CSV file for your personal records whenever you want.
Data Portability
Request your data in machine-readable format to move it to another platform. We provide it within 30 days of your formal request.